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Frequently asked questions
18 answers
What is Helixera?
Helixera is a source-linked disease intelligence application. It organizes research, clinical trials, company activity, regulatory updates, and selected community signals into a continuous view of the diseases a user follows.
Who is Helixera for?
Free is designed for people exploring Helixera, Plus for patients and caregivers following one disease, and Pro for researchers and professionals who need multi-disease and evidence workflows.
Which diseases does Helixera cover?
The launch scope is intentionally limited to 10 diseases: ALS, Alzheimer’s, Parkinson’s, Huntington’s, spinal muscular atrophy, cystic fibrosis, glioblastoma, pancreatic cancer, melanoma, and small cell lung cancer.
Where does the information come from?
Helixera uses public and licensed-access-compatible sources including research indexes, trial registries, regulators, company newsrooms, and trusted publications. Every published intelligence item should retain a link to its source.
How often is Helixera updated?
Update timing depends on the source and ingestion schedule. The application continuously organizes new source records, while digest cadence depends on plan: weekly on Free and daily on paid plans.
Does Helixera summarize complex research?
Yes. Helixera uses automated systems to produce plain-language context and preserve source links. Summaries can be incomplete or wrong and should be checked against the original record.
Does Helixera provide medical advice?
No. Helixera provides informational disease intelligence, not diagnosis, treatment recommendations, emergency guidance, or an assessment of whether a person should join a trial.
Can Helixera tell me whether I qualify for a clinical trial?
No. Helixera can explain public trial records and surface known locations or criteria, but only the study team can confirm eligibility and enrollment.
What can the Trial Assistant do?
It can explain a selected public trial record, compare supported trial fields, answer source-grounded questions, and save trials to a workspace. It does not replace the official registry or study team.
What is included in Free?
Free provides one disease preview, news and trial discovery, community access where available, one-trial comparison, and a weekly digest.
What is included in Plus?
Plus provides one complete disease experience with daily briefs, companies, alerts, watchlists, Journey, reports, trial questions, saved trial workspace, and comparison of up to three trials.
What is included in Pro?
Pro adds full access across all supported diseases, priority alerts, up to four-trial comparison, research report exports, forward-looking brief context, and the Evidence & Intelligence Workspace.
Can I choose monthly or annual billing?
Yes. Plus is $29 per month or $290 per year. Pro is $79 per month or $790 per year. Annual plans provide the same access as monthly plans within the same tier and save the equivalent of two monthly payments.
Can I change or cancel a paid plan?
Yes. Paid subscribers can cancel online in Billing & Access or manage billing through Stripe. Cancellation stops future renewals, and paid access generally continues through the current billing period. The current period is not automatically refunded.
How do I reset my password?
Open Sign in, choose Continue with Email, and use the password reset option. The reset link must return to the same Helixera domain configured for the application.
How do I change the disease I follow?
Use the disease switcher in the dashboard. Free and Plus access is limited by plan; Pro can open every supported disease.
Does Helixera collect health records?
Helixera is not designed for medical records or protected clinical documentation. Do not submit personal health information to contact forms or AI question fields.
How do I report a source or summary problem?
Use the Contact page and choose Data source suggestion or Product question. Include the source URL and a concise description, but do not include personal health information.

